We default to DHL, FedEx, and UPS for all international shipments. All packages are fully insured:
Major Western Europe (e.g., UK, France, Germany, Italy): 7-10 business days
North America (USA, Canada): 10-15 business days
Eastern Europe & Remote EU Areas: 15-20 business days (Timelines exclude customs clearance. Tracking status prevails via carrier’s official website.)
Professional Packaging Standards Triple-layer protective packaging certified for international transport:
Inner Layer: Anti-static velvet wrapping for jade items
Middle Layer: High-density shock-absorbing foam
Outer Layer: Reinforced carton with "FRAGILE" labels Ensures protection against vibration/impact during transit.
Tracking & Customs Support
Ship within 5 business days after order confirmation.
International tracking number + English tracking link provided.
Complete customs documentation included: ▪ Jade appraisal certificate (material authentication, value declaration) ▪ Dedicated customs assistance for faster clearance.
If customs delays occur, our support team actively coordinates resolutions.
Damage/Loss Policy
Lost or damaged items? We offer free replacement or full refund (including shipping costs) upon providing: ▪ Carrier’s delivery confirmation ▪ Damage photos as proof
Claims processed within 7 business days after receiving complete evidence.
Critical: Inspect goods immediately upon delivery. If damage is found, contact us within 24 hours and retain packaging. Unreported damage = acceptance of goods in good condition.
Shipping Fees
Calculated automatically based on destination + weight at checkout.
Free international shipping for orders ≥ $299 USD (excludes remote areas*).
Important Notes
Import duties/taxes are the recipient’s responsibility.
Delays due to customs inspections, extreme weather, or force majeure: We’ll communicate promptly and assist.
Remote areas: Regions incurring carrier surcharges (e.g., remote islands, mountains). Details available upon request.
